Terms of service

Terms of Service

Haya Al Khadija

These Terms and Conditions govern your use of our website and services. By accessing or purchasing from Haya Al Khadija, you agree to the terms outlined below.

1. General Information
Haya Al Khadija is an online store offering modest Islamic clothing, including abayas and related items. We reserve the right to update or modify these Terms at any time without prior notice.

2. Products & Pricing
All prices are listed in GBP (£) and are subject to change without notice. We strive to ensure that product descriptions and images are accurate; however, slight variations in colour or design may occur.

3. Orders
By placing an order, you agree that:

  • All information provided is accurate and complete
  • You are authorised to use the payment method
  • We reserve the right to cancel or refuse any order at our discretion

If your order is cancelled, you will be notified and refunded.

4. Payments
We accept secure payments via major debit/credit cards and other payment providers available at checkout. All transactions are processed securely.

5. Shipping & Delivery
Please refer to our Shipping & Delivery Policy for full details regarding processing times, delivery estimates, and shipping costs.

6. Returns & Exchanges
We accept returns or exchanges within a specified period (e.g. 14 days), provided items are:

  • Unworn and unused
  • In original condition with tags

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

7. Refunds
Once your return is received and inspected, we will notify you regarding approval of your refund. Approved refunds will be processed to your original payment method within a few business days.

8. Intellectual Property
All content on this website, including images, logos, and text, is the property of Haya Al Khadija and may not be used or reproduced without permission.

9. Limitation of Liability
Haya Al Khadija shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.

10. Privacy
Your personal information is handled in accordance with our Privacy Policy. We are committed to protecting your data.

11. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the United Kingdom.

12. Contact Us
If you have any questions about these Terms, please contact us:
Email: info@hayaalkhadija.co.uk 

By using our website, you agree to these Terms & Conditions.

Thank you for choosing Haya Al Khadija.